PERPETUAL TRADE SL. (hereinafter, the company) assigned with the NIF B02816825, residing at Cavallers 51, 25002 Lleida (Spain), offers you the online shopping service that allows you to buy our products (subject to availability) from your electronic device.

You can also benefit from exclusive sales promotions and special offers.

The company wishes to inform its users and customers that the service is intended for persons over 18 years of age.

It is assumed that when you use this website, if applicable, you accept these general conditions of sale.

However, if you have any questions, please contact our Customer Service at the following e-mail address: admin@perpetualtradeco.com.

Our company is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Calle La Palma 59, Bajo A, 28015 Madrid (Spain), telephone (+34) 91 309 13 47 and fax (+34) 91 402 83 39 (www.confianzaonline.es).

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Ethics, users may turn to Confianza Online for alternative dispute resolution (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/).

If they concern electronic transactions with consumers, or data protection when related to this area, the complaints will be resolved by the Mediation Committee of Confianza Online, accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union’s online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Product information

The descriptions about the products shown on this website are made according to the information prepared and provided by the company. However, information about the product, as well as videos and photographs of them, will be published as a guideline on the website https://perpetualtradeco.com.

Service availability

The products available on this website will be shipped to any point of the Peninsula and Balearic Islands, as well as Portugal (hereinafter, the applicable territory or the territory).

The company declares that it will not ship orders placed through this website to any place outside the aforementioned territory (Canary Islands, Ceuta, Melilla or any other country other than those mentioned above).

If a user would like us to send a product to any place outside the aforementioned territory, he/she should contact the company through the form or send an e-mail to the following address admin@perpetualtradeco.com, so that his/her request can be assessed and informed. can be provided accordingly.

Likewise, if a user would like to purchase products as an Intra-Community Operator, he/she should contact the company by sending a message to the following e-mail address admin@perpetualtradeco.com, the minimum order is 50 units.

Purchasing process

Add the product(s) you wish to purchase to your shopping cart. The shopping cart will contain information about the chosen product such as the model, color, sizes and price (including VAT).

To complete your order, please enter your purchase information and agree to all website policies. If you have registered on the site before, you will be able to recover your data.

If you would like an invoice to be sent to you, you must select this option in the checkout process. If a request is made, it will be forwarded to the e-mail address provided. To complete the purchase, you will be directed to the Paycomet Payment Gateway.

Once payment has been made, you will be sent an e-mail confirming your order. You can also review all your orders in the My Account menu.

If you do not receive your order confirmation email, please check your spam file or contact customer service at the following email address: admin@perpetualtradeco.com.

Product availability

The sale of the products will depend on whether they are available or not. In no case will the company intentionally offer for sale more units than it has available. The company will make every effort to meet the needs of its customers. However, on occasions and for reasons beyond its control, such as human or computer errors or incidents, the amount on sale may be different from the existing stock in order to be able to meet all customer orders. If the product is not available, once the order has been placed, the customer will be informed by e-mail of the total or partial cancellation of the order.

Partial cancellation of the order will not entitle the customer to cancel the order in full. If, as a consequence of the cancellation, the customer wishes to return the product that has been delivered to him/her, he/she must follow the instructions indicated in the Returns section.

Right not to accept the order

The company may cancel any order that has been confirmed or not accept it for the following reasons:

• In case of technical or typographical error in prices or product data.
• For non-compliance with the aforementioned terms on the total cancellation of orders.
• When security systems indicate that the order may be fraudulent.
• When there is evidence that the client is a minor.
• When there is a cyber-attack or virus on the website that is outside the company’s scope of operations.
• When the order is to be shipped outside the territory of application.
• In such cases, the company will reimburse the full amount paid for the products purchased.

Price

The prices on this website are expressed in Euros and include the corresponding VAT. The prices of the products may be subject to changes, which will not affect orders that have been confirmed in writing. These prices do not include shipping costs. Take a look at the corresponding section to see what the shipping costs are.

Method of payment

The customer agrees to make the payment at the time of placing the order.

In any case, the Customer will be informed of the rates before formalizing the purchase.

Payment will be made by VISA, MasterCard, credit or debit card, or PayPal, using the payment gateway provided by Paycomet.

The company will not have access at any time to the customer’s bank details as this information, which is provided to the Payment Gateway, is confidential between the customer and this company.

Order cancellation

The company will accept order cancellations if they are cancelled before the orders have been shipped.

To cancel an order, you must request cancellation through the “Contact Us” form or by sending an e-mail to admin@perpetualtradeco.com.

Deliveries

Each order will contain a maximum of 10 products. If you would like to purchase additional products, please contact customer service at admin@perpetualtradeco.com.

Orders will not be processed or shipped on local holidays in Catalonia or Spanish national holidays.

Delivery times will be from Monday to Friday from 9:00 a.m. to 7:00 p.m. according to delivery shifts.

Estimated delivery times may be altered due to logistical reasons or force majeure.

The customer will be informed if there are delays in delivery. The company undertakes to deliver the products in perfect condition to the address provided by the customer and, in any case, deliveries must be made within the aforementioned territory of application.

Once the order has been delivered, the customer shall be responsible for the risks associated with the products.

When the customer receives the products, he/she must make sure that the package is in good condition in the presence of the courier delivering the ordered product and state on the delivery note any type of defect in the packaging that he/she may detect. Once the product has been checked, if the customer subsequently detects any type of anomaly, such as damage to the packaging, breakage of the packaging, signs that it has been opened or any other type of defect produced in transport, he/she must inform the company. about this by e-mail as soon as possible, within 48 hours after delivery. From this moment on, we will not attend to incidents of this type (only parts under warranty).

The company is not responsible for delivery errors as a result of the customer providing an incorrect or incomplete address.

The delivery will be considered completed when the courier delivers the product to the customer and it is registered in the tracking system of the courier service.

If the customer is not at the delivery address at the time of delivery, the courier will leave a note telling the customer how to arrange a new delivery time.

As part of the courier delivery service, the company uses a series of tracking activities to ensure that the order is actually delivered.

If delivery has not been arranged within 7 working days after the order has been shipped, the customer must contact the company. If the customer fails to do so within 10 working days of the order being dispatched for delivery, the order will be returned to our warehouse and the customer will be responsible for the shipping and handling charges incurred in returning the goods to their place of origin, as well as any possible associated handling fees.

If the packaging is lost and therefore undeliverable, our courier service will check it. In these cases, our courier service usually takes between one and three weeks to get back to you.

Shipping costs and delivery times

All products in our store have free shipping. No additional shipping costs will be applied.

Deliveries take a maximum of 4 working days if the order is placed before 13:30.

Returns

Purchased products (other than those mentioned above), may be returned and refunded provided that the customer informs the company of his intention to return the purchased product(s) within 10 working days from the date of delivery.

The company will only accept returns when the following requirements have been met:

The product must be in the same condition as when it was delivered and its original packaging and labeling must be preserved.

The product must be returned in the same box in which it was delivered to protect the product.

A copy of the delivery note must be placed in the package, the returned products and the reason for the return must also be stated thereon.

The request to return the product must be made by filling out the “Contact Us” form or by sending an e-mail to the following e-mail address: admin@perpetualtradeco.com.

If the return of the product is due to the company’s fault (the product is defective or is not what the customer ordered), the amount the customer paid for the returned products will be refunded.

However, if the product is returned for another reason (the customer does not like the products even if they have been delivered correctly), the customer will be responsible for the shipping costs incurred in returning the order.

The company will inform the customer of the address to which the product should be sent and may use the courier service of its choice.

In any case, the customer must provide the company with information about the returned products (chosen courier company, date, time, etc.).

Reimbursement

A refund will be paid for the same amount that was paid for the returned products minus the cost of the return service.
Only when the products delivered are defective or incorrect, the company will reimburse the costs incurred in their return.

Partial refunds will be paid for returns and partial cancellations of products.

The company will process the return order by the same system as the one used for payment within 8 days of confirmation that the returned order has arrived at the warehouse. The refund will be credited to the customer’s account depending on the issuing institution.

Information on orders placed outside the territory of application

Duties, import duties, import taxes and other taxes may be charged on orders to be shipped to countries or regions outside the applicable territory; these must be paid when the product is delivered to its destination.

In addition, we inform you that these deliveries may be inspected and opened by the competent authorities.

Purchasers of products should note that importers must comply with the applicable regulations established in the country of destination of the products.

The customer must pay any additional fees associated with the importation of the products.

The company is not responsible for the aforementioned taxes or fees.

For further information, please contact the relevant customs authorities.

Product warranty

The company guarantees the customer (purchaser of the products) that the product will be free of material and/or labor defects for its normal use and service.

The Warranty Period is 1 year as long as the product is “properly used”. Proper use” is considered when the product is used for yoga and/or meditation exercises indoors, in a studio or on flat surfaces, which are not stony or jagged.

The company does not recommend prolonged exposure to direct sunlight or the use of cleaners or substances that may alter the carpet and are not covered under warranty. The warranty will also be void if the product is torn, broken, stained with paint or any other product that suggests that it has not been used properly.

Products that have been damaged by normal wear and tear or that have exceeded their reasonable useful life will not be replaced.

If the product presents a manufacturing defect, it will be considered a Defective Product and will be replaced by another of the same or similar characteristics, provided that the product is under Warranty.

In no case shall the company’s liability exceed the amount received from the sale of the first product.

In no event shall the company be liable for any special, incidental or consequential damages caused by breach of the warranty contract.

Web Security

The company adopts the highest security measures available in the industry. In addition, the payment process is carried out on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection in such a way that the information transmitted is encrypted using 256-bit algorithms, ensuring that it is only intelligible to the client’s computer and the Web Site’s computer. So, using the SSL protocol guarantees:

That the customer is providing his data to the company’s server center and not to anything or anyone who might try to impersonate him.
Data is transmitted between the client and the company’s server center in code, so that it cannot be read or manipulated by third parties.

10DENCEHISPAHARD, S.L., with NIF nº B62844725 and address at C/ Girona 81-83 local 6 de Malgrat de Mar 08380, guarantees the encryption of data in perpetual.fitness.